IT Remote Support
Tech Bench has built long-term relationships with clients by providing industry leading IT Consulting, Managed IT Services, IT Remote Support and Cloud Services. Our industry leading IT Remote support services team will fully support and monitor your network 24/7/365 including desktops, servers, cloud infrastructure, and backups ensuring your business operates at its maximum capability smoothly and securely.
Remote IT Monitoring and Management
Tech Bench is committed to using the most advanced industry leading tools for IT support services. This includes enterprise-class Remote Monitoring and Management (RMM) tools which continually monitors 24/7/365 the stability and security of your complete IT network so you can experience maximum network up-time, peak performance all while increasing your efficiency and allowing you to focus on your core business functions.
Tech Bench provides the following business benefits via our IT solutions:
- Less time spent on managing your IT infrastructure meaning more time spent nurturing and growing your business.
- Proactive Managed IT Services and IT Support Services include complete network management and maintenance services that are performed efficiently and stealthily without disrupting your employees or business workflow.
- Complete IT network management and IT Support Services reporting provides complete visibility into network health, security, and assets, allowing for budgeting of IT expenses, IT projects, and IT infrastructure upgrades.
- Managed IT Services ensure your entire IT network infrastructure and IT assets remain operational for a flat monthly fee, allowing you to avoid unexpected IT management expenses and reducing your overall IT investment costs.
- Our Remote Management and Monitoring (RMM) tool allows remote access ensuring 24/7/365 proactive IT support service and IT management support.
- We can handle all daily IT management and maintenance tasks proactively so you don’t have to, including Windows updates, disk defragmentation, and disk cleanups to ensure your network is properly updated, managed, and maintained at all times.
- All IT infrastructure updates and maintenance is performed during off-peak hours to minimize disruptions to your employees and business network.
Other Tech Bench Benefits include:
- Customized reports provide insight into your IT system, including executive summaries, status reports, configuration and inventory statistics, keeping you informed of the IT services you receive and the status of your IT network.
- Your employees will receive fast, secure, remote technical IT support. Our advanced IT support help desk ticketing system and on-demand tunnel vision streamlines technician response time for quick and efficient resolution of all employee IT support issues.
- Our team of experienced IT support technicians will monitor your network to ensure your network has the maximum up time. Our specialized monitoring service notifying our technicians of IT system failure and proactive IT network monitoring.
Custom IT Consulting Solutions
Every client has a unique need so Tech Bench offers flexible service packages that allow you to find the IT solution that best fits your business needs and goals:
Proactive IT Support Services
To further suit your business needs, Tech Bench offers you the choice of IT support services that makes the most sense for your users and business:
Server IT Support & IT Management
Our expert Canadian IT support technical team can offer you server IT support remotely, offering you all the benefits of an in-house IT department – but without the added costs. This includes:
Contact us now and get your problem solved in less than 2 hours.